{"id":10913,"date":"2026-11-10T13:58:18","date_gmt":"2026-11-10T13:58:18","guid":{"rendered":"https:\/\/agamiduniya.in\/?p=10913"},"modified":"2026-11-11T14:50:27","modified_gmt":"2026-11-11T14:50:27","slug":"ujjivan-small-finance-bank-introduces-an-industry-first-initiative-whatsapp-banking","status":"publish","type":"post","link":"https:\/\/agamiduniya.in\/?p=10913","title":{"rendered":"Ujjwal Small Finance Bank launches an industry first: WhatsApp Banking"},"content":{"rendered":"\n

Open Savings Account directly on the Ujjivan\u2019s WhatsApp Banking channel at 900 208 2121<\/strong><\/p>\n\n\n\n

Mumbai, November 2026 [ADN] : <\/strong>Ujjivan Small Finance Bank (Ujjivan SFB) today announced an industry first initiative in Indian banking – opening of Savings Account directly through its WhatsApp Banking Channel 900 208 2121. The journey enables eligible new customers to open a Savings Account with Ujjivan SFB through a WhatsApp led experience without downloading a separate banking application.<\/p>\n\n\n\n

The journey follows a simple step-by-step process. A new Customer says \u2018Hi\u2019 on 900 208 2121 and chooses \u2018Open Savings Account\u2019. Post mobile & PAN verification, customer\u2019s CKYC or Aadhaar is verified, prefilling personal details. Customer selects the savings account variant, funds the account and completes Video KYC. The customer can start using the account post verification.<\/em><\/p>\n\n\n\n

The new journey advances Ujjivan SFB\u2019s strategy of bringing digital banking and customer service to a conversational platform that the customer already is familiar with and feels safe and secure. By making onboarding and routine banking services available within WhatsApp, Ujjivan SFB now gives customers another way to bank without the need to learn or navigate a new interface or install a separate application.<\/p>\n\n\n\n

 Over 15 lakh customers of the bank have currently adopted Ujjivan SFB\u2019s WhatsApp Banking platform. Customers can also access more than 50+ banking services, including balance enquiries, recent transactions, account statements, deposit services, loan information, service requests, Branch & ATM locators and more.<\/p>\n\n\n\n

WhatsApp Banking is fast emerging as an important customer-acquisition channel for the bank. Ujjivan\u2019s WhatsApp Banking now manages 22% of service requests of the bank. These figures demonstrate how a conversational channel can support both everyday service and deeper engagement with the bank. <\/p>\n\n\n\n

Commenting on the initiative, Ms. Carol Furtado, Interim CEO and Executive Director, Ujjivan Small Finance Bank, said:<\/strong><\/p>\n\n\n\n

\u201cInnovation is most meaningful when it makes banking simpler and more accessible for customers. Ujjivan\u2019s WhatsApp Banking journey gives the customers the ability to access the bank on a platform that already is part of their daily lives. By introducing digital opening and onboarding of Savings Account through WhatsApp, customers can experience a more convenient, intuitive, and safe banking beyond conventional channels. We will continue to strengthen this platform to make banking more inclusive and responsive.\u201d<\/p>\n\n\n\n

Looking ahead, Ujjivan SFB is exploring and evaluating capabilities including generative-AI-assisted responses, guided support for multi-step customer needs, multilingual interactions, contextual product journeys, and voice-enabled assistance.<\/p>\n\n\n\n

Access Ujjivan SFB\u2019s WhatsApp Banking:<\/p>\n\n\n\n

Customers can save 900 208 2121 and send \u201cHi\u201d <\/u><\/strong>on WhatsApp to access Ujjivan SFB\u2019s WhatsApp Banking services.<\/p>\n\n\n\n

Disclaimer: \u201cOffers end-to-end new account opening entirely within WhatsApp chat. Based on the research conducted by 21N78E Creative Labs Private Limited as on 5th<\/sup> October 2026, across public sector banks, private sector banks, small finance banks and payment banks in India.\u201d <\/em><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Open Savings Account directly on the Ujjivan\u2019s WhatsApp Banking channel at 900 208 2121 Mumbai, November 2026 [ADN]<\/p>\n","protected":false},"author":2,"featured_media":10914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-10913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-39"],"_links":{"self":[{"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/posts\/10913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10913"}],"version-history":[{"count":2,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/posts\/10913\/revisions"}],"predecessor-version":[{"id":10916,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/posts\/10913\/revisions\/10916"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=\/wp\/v2\/media\/10914"}],"wp:attachment":[{"href":"https:\/\/agamiduniya.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/agamiduniya.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}